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Interactive Teller coming to Wesley Chapel’s Grow Financial

According to a recent article in the Tampa Bay Business Journal, a local branch of Grow Financial right here in Wesley Chapel will soon have a virtual teller machine that will allow extended banking hours, personalized service, and more.  Check out the article below for more:

When members of Grow Financial Federal Credit Union hit the drive-through lanes at the new Wesley Chapel office, they’ll be able to experience a first.

Grow will have an interactive teller machine at the branch, allowing staff at Grow’s Tampa headquarters location to respond to members at the branch.

The interactive teller looks like an ATM, but has a camera and full-color screen, said James Stock, assistant vice president for network services.

“When you come to a drive-through and press a button on the machine to interact with a teller, you’ll be talking to someone at the headquarters location,” Stock said. “It helps with efficiency and keeps personal interaction alive.”

The idea is to mirror the call center experience. By “unchaining” the employee from the branch, Grow eventually will be able to offer extended hours, Stock said.

The technology also could aid in Grow’s out-of-state expansion plans. Grow expects to open a branch in Columbia, S.C. this fall and potentially could use the interactive teller to test other sites.

“For a fairly low cost you could set this up in a kiosk in a parking lot, and if it’s well-received, that’s another consideration for putting a branch in that location,” Stock said.

Grow visited other credit unions using the interactive tellers, Stock said. There are no others in Florida, according to a statement from Grow.

The 3,805-square-foot Wesley Chapel branch, at 2579 Bruce B Downs Blvd., is scheduled to open in August, with the interactive teller coming on line in mid-October.

In addition to the interactive technology, the branch will have an art room, with displays by local artists and schools, the statement said.

– http://www.bizjournals.com/tampabay/news/2013/07/26/grow-financial-plans-interactive.html

What are your thoughts? Will this new technology work? Is it good for local employment? Share your comments below.



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